Return & Refund Policy
The following terms apply for all returned items:
Complete terms of purchase are provided at checkout. By agreeing to the terms and conditions you agree that you understand that the products purchased, whether consumable or topical, contain plant compounds from hemp oil. Our manufacturing facilities are registered with the FDA and our products are manufactured according to FDA guidelines for cGMP and NAICAS standards for dietary supplements. As these products have not been evaluated by the FDA, we make no claims as to diagnose, treat, cure, or prevent any disease with our products.
Hona wants you to be beyond satisfied with your experience with us, so we have made returning or exchanging products easy. If you decide to purchase our products, you do so based upon your own opinions as to any benefits these products may provide. All products carry a 30-day customer satisfaction guarantee.
If you are not satisfied with any of these products, simply return the unused portion of the product along with any opened product that represent all items from your original order to qualify for a full refund within 30 days from the date that you place your order (the billing date).
All of our products are tested for quality, and all shipments are carefully inspected before leaving our warehouse. Upon delivery of your order, please check product carefully to ensure it has not been damaged during shipping. Our shipping boxes will look like those shown at this link.
Please be sure to view honacbd/learn for all your Informational needs regarding how Hemp can assist your health and wellness journey.
Return, Exchange, or Refund Process:
To initiate a refund or exchange simply click on the return portal link and enter your order number and zip code or email us at firstname.lastname@example.org or call (877) 905-7114. You will be given a Return Merchandise Authorization (RMA) number and details for shipping the items back to us. Refunds will be issued to the same credit card or method of payment that was charged when ordering the product. To ensure a refund is processed for you, please send returns to the address provided along with your RMA number. The RMA number must be clearly written on the package that you are sending back. Our shipping department is NOT allowed to accept any packages without an RMA number. Any return may be subject to a restocking fee not to exceed $6.95.
All claims for damaged product must be made with 48 hours of receipt Please contact us and provide detailed information for any product damaged during shipping within 48 hours of receipt to our customer service team at email@example.com for replacement of damaged products or call (877) 905-7114. Include a full description of the damages to the product along with photo proof. If the product(s) arrive damaged within the 48-hour period, we will immediately send replacement products for the damaged items. Our customer service team will ship out a replacement for all approved damaged products in accordance with the detailed information provided Including a full description of the damages to the product along with photo proof being provided to the customer service team.
If we receive a returned order within 30 days that does not include all products from the original order, we will issue a partial refund only for the returned products.
To obtain a full refund for both used and unused products, you must return any empty or unused portion of your order along with the unused portions, please contact our customer service team at Support@honastore.com or by calling (877) 905-7114. 1your return must be approved, and the return must be received within 30 days of the date that you place your order (the billing date).
If we receive a returned orders marked “Return to Sender” we will issue a full refund of the products with the exception of all shipping charges that may have occurred during the shipping process. A partial refund will be issued minus the original shipping charge, the return shipping charge and any applicable restocking fees.
Please note: There are no returns or exchanges on Final Sale items.
We are truly thankful to have you as a part of our HONA family! It’s an honor that you chose HONA products for your health and wellness journey, and we’re excited to take this adventure with you.
Phone: (877) 905-7114